WHO WE ARE
Quality Insolvency Services Ltd collects, uses and is responsible for certain personal information about you. When we do, we are regulated under the Data Protection laws which apply to this jurisdiction including but not limited to the Data Protection Act 2018 and we are responsible as “controller” of that personal information for the purposes of those laws.
OUR INFORMATION COMMISSIONERS OFFICE (ICO) REGISTRATION NUMBER
Quality Insolvency Services Ltd is registered with the Information Commissioners Office (ICO) under registration number ZA154692.
THE PERSONAL INFORMATION WE COLLECT AND USE
The personal data we collect from you in the course of advising you may comprise of, but is not limited to, the following Information collected by us:
The personal information we collect includes;
HOW YOUR PERSONAL DATA IS COLLECTED
We collect this information from you in a variety of communication mediums including but not limited to telephone, e-mail, post, in person or through our websites.
We may collect information from publicly accessible sources such as the Insolvency Service Register (or equivalent); Companies House; HM Land Registry and credit reference agencies.
We may collect information from private accessible sources with your verbal or written permission.
We may also collect information from authorised third party case management; document management and e-mail systems.
HOW AND WHY WE STORE AND USE YOUR PERSONAL INFORMATION
Under Data Protection law, we can only store and use your personal data if we have a proper reason for doing so.
We use your personal information:
We use your personal data primarily to provide services to you but also for related purposes including:
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We will routinely share your personal information with:
This data sharing enables us to perform our Insolvency services to you under the terms of the contract between us.
We may also need to share some personal data with other parties regarding our business. Usually, such information will be anonymised, but this may not always be possible. The recipient of any such information will be bound by confidentiality obligations.
WHETHER INFORMATION HAS TO BE PROVIDED BY YOU AND IF SO WHY
In order for us to carry out the services to you in a full and comprehensive manner; we need you to provide all required personal information.
This Personal Data is required by us to enable us to provide our service to you. If you do not provide the Personal Data we ask for; this may delay or prevent us from being able to provide our service to you.
HOW AND IN WHAT FORM IS YOUR PERSONAL DATA IS HELD
Information and data may be held at various locations and on various mediums including our offices; by authorised third parties, service providers connected to our services to you; in our e-mail systems; storage providers of our files; accounts and case managements systems.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will hold the information identified above for longer of the period that we are required to retain this information by applicable UK Tax Law (currently 6 years) and the period for which we are required by the regulator of our Insolvency services, to retain a copy of your file containing such information. This is normally 6 years from completion of your matter.
REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION
TRANSFER OF YOUR INFORMATION OUT OF THE EEA
We do not propose to transfer any of your personal information to any party or location based outside of the European Economic Area (EEA).
Under Data Protection law you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights on the website for the Information Commissioner’s Office.
If you would like to exercise any of those rights, please:
If you would like to unsubscribe from any marketing including SMS and e-mail alerts you should make contact via the methods described immediately above. It may take up to 48 hours for this to take place.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your Personal Data will do so only in an authorised manner and are subject to the duty of confidentiality.
We also have procedures in place to deal with any suspected data breach. We will notify you and any applicable regulator of a suspected data breach where we are legally required to do so.
If you want detailed information from “Get Safe Online” on how to protect your personal information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.
COOKIES USED FOR MARKETING
We use Google for paid advertising. When you visit this site by that channel, a cookie is stored on your device (subject to your privacy settings), which allows us to re-target you with ads once you leave this site and visit other websites which use Google to display ads. You may opt-out of this method of advertising from Google – visit https://policies.google.com/technologies/ads?hl=en-GB&gl=uk
HOW TO COMPLAIN
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your personal information.
Data Protection law also gives you the right to lodge a complaint with a supervisory authority, in particular, in the European Economic Area state where you work; normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at http://ico.org.uk/concerns/ or telephone 0303 123 1113.
CHANGES TO THIS PRIVACY NOTICE
HOW TO CONTACT US
If you wish to contact our Data Protection Officer; please send an e-mail to to [email protected] ; write to us at our registered office noted on our stationery or call 0161 635 1000.
DO YOU NEED EXTRA HELP?
If you would like this notice in another format (for example, audio, large print, braille; please contact our Data Protection Officer).